How can I return my order?
You can return your order free of charge within 14 days. Please note that the tag must be attached and the item cannot be worn or washed.
You can return your order by completing the following steps:
Go to: returns.balr.com
Fill in your order ID and your mail address
Select the items you would like to return, choose for a Store Credit, Exchange (within Europe) or Refund.
Choose your Return reason, continue and select 'Free Shipping'.
After registering your return, we will send you a return label by email. Check the UPS website to find your nearest UPS Access Point.
Please note: In case you're from outside the EU, please attach the Commercial Invoice to the package as well. You can find the Return label and Commercial Invoice in the email.
If you encounter any problems during the return process, please do not hesitate to contact us.
Will I receive a full refund when returning an order?
Your refund will either be issued to the original payment method used when placing the order. Shipping costs are refunded, when your items are faulty or if you return your complete order.
Please note that it can take up to 10 business days for the refund money to enter your bank account.
Klarna: If you’ve paid your order with Klarna, the paid amount of your returned items will be canceled on your invoice and it will be updated automatically. If you return your whole order, the entire invoice will be canceled. If you have not received your invoice, go to Klarna.com and download your invoice.
The right of withdrawal will not be restricted by the return/exchange requirements which you can consult through the website.
Can I return a product I bought with discount?
You can return your order free of charge. Please note: all items are returned in the same condition they were in upon your receipt. Please check our Terms & Conditions: Cooling-Off Period & Right of Withdrawal.
Can I Return My Online Order In-Store?
Orders placed online can not be returned in the Flagship Stores in Amsterdam, Utrecht and other BALR. point of sales.
What are the terms and conditions of special offers?
BALR. has several kinds of special offers. Every offer has his own return policy next to the standard 14 days return period.
Refunds cannot be processed without returning all products included in a special package. You can swap products included in a special package for a different size. It’s not possible to exclude a product from the package.
Refunds on special offers
Discounts will be recalculated before we process your refund.
If you return an order that includes a free gift, this gift has to be returned. Refunds cannot be processed without the free products. If you return part of your order and the total amount falls below the stated limit for the free gift, the value of the free gift will be deducted from the refunded amount.
Free gift vouchers can be added to your order if you reach a specific order limit. If you return products which lowers to order limit, the return department can lower or cancel the amount on the gift voucher.
Gift vouchers can be used in more than one order. In case the order total is lower than the value of the gift voucher, the Gift Card with the remaining value will still be redeemable.
Coupon codes are not applicable on the Rolex, Audio and Gift Cards.
The right of withdrawal will not be restricted by the return/exchange requirements which you can consult here.
If I return part of my order and the order total falls below €100, do I have to pay shipping costs?
If you’ve placed an order over €100, shipping is free for some country's. If you return one or more items from your order and the total order amount falls below €100, we will charge you the shipping costs. For example: you order two BALR. Brand T-Shirts, with a total of €150. You return one tee. We will refund the €75 minus the shipping costs to your country.
Do I have to pay shipping costs for my return?
No, all returns are free.