Order & Delivery

  • Placing an order

    After finding your desired items, there are only five steps to follow:

    1. Shopping cart

    Select the size for your items (if applicable) and use the “ADD TO CART” button.

    Review your shopping cart by selecting the shopping cart icon at the top of the page. You can delete items from your shopping cart or change the quantity and size.

    If everything is alright, click on ”CHECKOUT” to proceed with your order.

    2. Personal details and BALR. account

    Enter your personal details and address. If you have a BALR. account, simply log in and everything is filled in with your info. If you don't have a BALR. account you can either create one, or checkout as a guest.

    3. Delivery

    Enter the delivery address details. The delivery address can be different from your home address.

    4. Check

    This is the last step before finalising your order. Check the order details and if everything looks good, click continue.

    5. Payment

    You can pay using Visa, MasterCard, PayPal, iDEAL, Klarna, Bancontact and Fashion cheque. After your payment has been processed, you will receive a confirmation email with your order summary. You will receive another email once the order is shipped from our warehouse. Read more about Payment methods and procedure.

    Gift Card

    Digital Gift Card

    A Digital Gift Card of BALR. is the perfect last-minute present. Select the value for the Gift Card and proceed to the checkout. The Digital Gift Card will be delivered to your inbox as soon as your payment has been processed. You will receive a confirmation email once we've sent the Digital Gift Card. The card is only redeemable online.

    Boxed Gift Card

    Birthday, holiday or just to surprise someone, the Boxed Gift Card is the perfect present for any occasion. Select the value for the Gift Card and proceed to the checkout. The Boxed Gift Card will be delivered to your home address. You will receive a with a tracking number once we ship the Gift Card. The card is redeemable online and in the BALR. Flagship Stores.

    General information

    BALR. has made every effort to display the colors of the products on www.BALR.com as accurately as possible. However, we cannot guarantee that your monitor's display of the colors is completely accurate. All items are checked for any faults before they are being shipped to our customers. Should you receive an item that is not in perfect condition, please contact us immediately.

  • Delivery time

    Shipments within the Netherlands are handled by PostNL and all international shipments are handled by UPS. You will be informed about the expected or guaranteed delivery date during checkout. Please note that during sales periods delivery can take longer than usual and that shipments are only processed on European business days.

    Additionally, we will send you an email the moment your shipment is handed over to shipping provider. They will provide you with a tracking number so you can follow your shipment throughout its journey.

    Information about customs

    For shipments outside Europe it may happen that a package will be kept at customs for inspection. Unfortunately, the inspection could take up to 30 days to send the package forward to the delivery address. Please let us know if you haven’t received your package after the customs clearance time. After those 30 days, we will start an investigation on your shipment.

    Delivery Times

    Please note that during sales periods delivery can take longer than usual. Delivery times as shown below count from the day your package is shipped from the BALR. warehouse. Expected delivery date is mentioned on the checkout page, in the order confirmation e-mail and in the shipping confirmation e-mail.

    The Netherlands

    1 -2 business days

    Rest of Europe

    2-5 business days

    US, Canada, Middle East & Australia

    3-5 business days

    New Zealand

    5-7 business days

    China

    5-7 business days

    South Korea & Taiwan

    3-4 business days

    Rest of Asia

    3-5 business days

    Africa

    4-5 business days

    South America

    5-7 business days

    Delivery costs

    You have free shipping on orders above €100. When your order total is lower than €100, shipping costs will be charged depending on your delivery address and method. After you've filled in all fields on the left side of the page, you can review the shipping costs. Depending on your delivery address, you can select a faster service for an added fee.

    Duties & taxes

    BALR. ships from the Netherlands. Duties and taxes may apply if you place an order from outside the EU. For countries within the EU, there are no custom charges.

    BALR. shall not be liable for duties or taxes. Please be well informed before you place an order. Once your order has been shipped, it can no longer be cancelled. Only after you've received your order, you are able to return the item(s) free of charge.

    Shipping insurance

    Shipments are insured against theft and accidental damage during shipping until the moment you received the package.

    If your box is damaged upon arrival, we recommend that you either refuse the delivery or write a note (if possible) that you are accepting a damaged box when signing for it.

    International delivery

    If you would like to find out if we ship to your country, please contact our customer service.

    Please note BALR. ships from the Netherlands. Import duties and taxes may apply. These are are regulated by your country's customs, we do not have any influence on this.

    Our shipping partner UPS has more information available: https://www.ups.com/ga/CountryRegs?loc=en_US&origcountry=NL

  • Fast Shipping

    Fast Shipping

    We offer various methods of shipping to ensure you receive your package as soon as possible. Standard shipping is free for orders of €100 or more.

  • Fast Response

    Fast Response

    We always aim to get back to you within 1 business day.

  • Safe & secure shopping

    Safe & secure shopping

    Our checkout process is fully encrypted to ensure all personal information is kept safe and secure.

  • Support

    Support

    Can’t find what you’re looking for? Contact us via email (info@balr.com), social media or by phone.

    Business days: 8:30 AM - 5:00 PM (CET)
    Phone number: +31(0)88 2257368.
    We’re happy to help.

  • Free returns

    Free returns

    You can return your order for free for any reason.