Returns and Exchanges
You can return your order free of charge within 14 days. Please note that the tag must be attached and the item cannot be worn or washed. We will not accept your return if these conditions are not met.
You can select to receive a different size of the same product during the registration of your return. It’s not possible to exchange for another product. If you would like to receive a different product, choose for a refund and simply place a new order via BALR.com.
Some of our items get restocked, but not all of them are.
If you want to receive updates about restocks in general, sign up for the BALR. Newsletter (see bottom of page) and follow our Facebook, Instagram and Twitter to make sure you don't miss out.
All items are in stock unless a "Sold Out" message is displayed. This message is shown after you've selected your size (if the item has size options).
Please be aware that even if an item is in your shopping cart, it is not reserved until you have completed your order.
No, items in your shopping cart are not reserved. They are reserved as soon as you place an order and finalize the payment. If you want to keep a list of your preferred products, use the wish list but keep in mind that the products on your wish list are not reserved either.
While requesting your return, you can select to receive a different size of the same product. If you would like to receive a different product, choose for a refund and simply place a new order via BALR.com.
Your refund will either be issued to the original payment method used when placing the order, or as BALR Gift Card. Shipping costs are not refunded, unless your items are faulty or if you return your complete order.
Please note that it can take up to 10 business days for the refund money to enter your bank account.
BALR. has several kinds of special offers. Every offer has his own return policy next to the standard 14 days return period.
In case you would like to swap products included in a special package for a different BALR. product (model,color, size, etc.), please contact the customer service with your request. It’s not possible to exclude a product from the package.
Refunds on special offers
Discounts will be recalculated before we process your refund.
If you return an order that includes a free gift, this gift has to be returned. Refunds cannot be processed without the free products. Free gift vouchers can be added to your order if you reach a specific order limit. If you return products which lowers to order limit, the return department can lower or cancel the amount on the gift voucher.
Gift vouchers can only be used in one order. In case the order total is lower than the value of the gift voucher, we’re able to create a new voucher of the remaining value. Please contact our customer service team if you'd like to have your remaining value transferred.
Special offers are not applicable on the Rolex and Samsung Gear S3. Coupon codes are not applicable on 2-packs and other package deals.