While requesting your return, you can select to receive a different size of the same product. If you would like to receive a different product, choose for a refund and simply place a new order via BALR.com.
Your refund will either be issued to the original payment method used when placing the order. Shipping costs are refunded, when your items are faulty or if you return your complete order.
Please note that it can take up to 10 business days for the refund money to enter your bank account.
The right of withdrawal will not be restricted by the return/exchange requirements which you can consult through the website https://www.balr.com/customer-service.
BALR. has several kinds of special offers. Every offer has his own return policy next to the standard 14 days return period.
In case you would like to swap products included in a special package for a different size, please contact the customer service with your request. It’s not possible to exclude a product from the package.
Refunds on special offers
Discounts will be recalculated before we process your refund.
If you return an order that includes a free gift, this gift has to be returned. Refunds cannot be processed without the free products. Free gift vouchers can be added to your order if you reach a specific order limit. If you return products which lowers to order limit, the return department can lower or cancel the amount on the gift voucher.
Gift vouchers can only be used in one order. In case the order total is lower than the value of the gift voucher, we’re able to create a new voucher of the remaining value. Please contact our customer service team if you'd like to have your remaining value transferred.
Special offers are not applicable on the Rolex and Samsung Gear S3. Coupon codes are not applicable on 2-packs and other package deals.
The Summer Sale starts at 18/05/2018. During this offer you will receive 25% discount on selected items in our webshop. The discount will be automatically deducted from your shopping cart. The offer will continue until we run out of stock. Don't wait too long to place your order, as sizes are expected to sell out quickly.
Yes, you can check your order status from your BALR. account. If you don’t have an account yet, you can create one here or click the login button at the top of the page and then choose to sign up.
When you create an account, you can:
- Review past purchases.
- Request a return or exchange directly from your account.
- Save items you'd love to have to your Wish List.
- Save your personal details and payment details for the smoothest checkout experience.
- Manage your personal details and delivery address, order status, order history and email preferences.
All items are in stock unless a "Sold Out" message is displayed. This message is shown after you've selected your size (if the item has size options).
Please be aware that even if an item is in your shopping cart, it is not reserved until you have completed your order.
Some of our items get restocked, but not all of them are.
If you want to receive updates about restocks in general, sign up for the BALR. Newsletter (see bottom of page) and follow our Facebook, Instagram and Twitter to make sure you don't miss out.
No, items in your shopping cart are not reserved. They are reserved as soon as you place an order and finalize the payment. If you want to keep a list of your preferred products, use the wish list but keep in mind that the products on your wish list are not reserved either.
After selecting your preferred payment method, you will be redirected to the chosen payment gateway. Once your payment has been completed, you will return to BALR.com and you will receive your payment confirmation by e-mail. In case the payment is cancelled or fails, you will be returned to BALR.com and you will see a notification containing the error. From that page you can choose a different payment method.