Terms and Conditions

Article 1: Applicability

  • These are the general terms and conditions (“General Terms and Conditions”) of BALR B.V. (“BALR.”). These General Terms and Conditions apply to all orders placed through the website of BALR.
  • By placing an order you explicitly agree with the applicability of these General Terms and Conditions to the order placed by you and you declare that you are aware of the contents thereof.

Article 2: Contact Details BALR.

Name: BALR B.V. (BALR.)
Registered office: Rigakade 20, 1013 BC Amsterdam, the Netherlands
Delivery address for returning products: Smaragdweg 5, 1812 RJ Alkmaar, the Netherlands
Telephone number: +31 88 225 73 68
Email address: support@balr.com
Chamber of Commerce number: 57910960
VAT registration number: NL852789002B01

Article 3: Agreement, Price & Payment

  1. The agreement shall be concluded when you place an order through the website and BALR. has sent you a confirmation of your order by email.
  2. BALR. reserves the right not to accept your order if:
    • The information entered by you is not correct or complete and if BALR. doubts the correctness of this information;
    • You have failed to meet an earlier payment obligation;
    • You have failed to accept the delivery of an earlier order and/or you have failed to pick up an earlier order;
    • The delivery address indicated by you is in a country where BALR. does not make deliveries.
  3. BALR. shall inform you as soon as possible if it does not accept your order.
  4. The price indicated on the website at the moment of payment is a total price of all products, including shipment expenses and taxes applicable in the European Union.
  5. To pay for your order, you can choose one of the payment options offered by BALR..
  6. Orders that are delivered outside the European Union may be subject to additional surcharges and/or taxes. These surcharges and/or taxes are expressly not factored into the total price mentioned in paragraph 2 of this article. Additional costs, if any, on the basis of these surcharges and/or taxes shall be for your account and risk.
  7. BALR. cannot be held to an offer on its website if you can reasonably understand that the offer, or a part thereof, contains an obvious mistake or writing error, such as an unusually low price. We request you to contact BALR. if you have any doubts about the correctness of an offer.

Article 4: Delivery

  1. BALR. will do its utmost to process and deliver your order as soon as possible, but in any event within 30 days after the date of the purchase. The delivery dates indicated on the website of BALR. are based on circumstances known to BALR. at the time of the conclusion of the agreement and may be subject to changes due to external factors, such as the method of payment chosen, the manner of transport and internal availability. The delivery dates are also subject to change if you make changes to your order.
  2. You are obliged to do everything possible that may be reasonably expected of you to enable BALR. to deliver your order on time. If you do not cooperate as described in this Article 4 paragraph 2, BALR. reserves the right to not deliver the products.
  3. Your order will be delivered at the delivery address or pick-up point you have indicated on the website of BALR.
  4. The ownership of the products ordered will be passed to you at the time when BALR. has received your payment for the products ordered by you.
  5. BALR. will make an effort to deliver the products ordered by you complete and in good condition. In the event that the products delivered are not complete or damaged, we request you to contact us as soon as possible.

Article 5: Faithful Reproduction & Lifetime

  1. BALR. will do its utmost to reproduce the products as faithful as possible on its website. If you are of the opinion that the product ordered by you does not correspond with the reproduction on the website – at the time when the product is ordered – you can use your right of withdrawal. Article 6 of these General Terms and Conditions describes how you can use your right of withdrawal.
  2. The lifetime of the products offered by BALR. on its website depends on the product’s material and the way in which and the intensity with which you use the product. In order to ensure that the products will maintain their longest lifetime and highest quality, it is important to observe the instructions and washing instructions.

Article 6: Cooling-Off Period & Right of Withdrawal

  1. If you want to withdraw the agreement, you can do so by any means. You are free to use this model form and send it back to us. For your convenience, you can also log in to register your return. Please return the item(s) as soon as possible, but within 14 days starting the day after you executed the right of withdrawal. The product or products concerned can be sent to the address for returning products mentioned in Article 2.
  2. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Meaning that all items are returned in the same condition they were in upon your receipt; the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and any labels or tags should be intact.
  3. If a product is eligible for a refund, BALR. will pay back the amount paid for the product within fourteen (14) days after receipt of the product concerned into the bank account number used by you.
  4. You will receive a refund equal to the total amount paid for the goods. In case you keep 1 or more items from your order, we will not refund any shipping costs. Shipping costs will only be refunded if you have returned your complete order. If you have chosen another method of shipping (for example, UPS Saver) than the standard method of shipping, the extra costs, if any, for this different method of shipping will not be eligible for a refund. If your order qualified for free shipping and the total value of the remaining items falls below the threshold of €150, we will charge you shipping costs with reciprocal effect. We will do this by refunding the purchase price of the item(s) that you have returned minus the shipping costs to your country.
  5. The right of withdrawal will not be restricted by the return/exchange requirements which you can consult through the website https://www.balr.com/pages/customer-service
  6. The right of withdrawal does not apply to the following kind of agreements:
    • Agreements for the supply of goods that are made to the consumer's specifications or are clearly personalized.

Article 7: Privacy

  1. BALR. observes due care in handling your data. You can consult our privacy statement on the website.

Article 8: Complaints Procedure

  1. We will do our utmost to have the order and delivery process proceed without problems. If you still have a complaint, you can contact us via our contact details as mentioned in Article 2 of the General Terms and Conditions.
  2. We aim to solve your complaint as fast as possible.

Article 9: Applicable Law & Competent Court

  1. These General Terms and Conditions and the agreement(s) concluded between BALR. and you are subject to Dutch law. The applicability of the United Nations Convention on Contracts for the International Sale of Goods is excluded.
  2. The competent court of Amsterdam has exclusive jurisdiction in the event that a dispute cannot be settled amicably.

Article 10: Changes to the General Terms and Conditions

  1. BALR. may, at any time, modify these General Terms and Conditions. Changes to the General Terms and Conditions will only be effective if the changed version has been published on the website of BALR.. We expect you to consult the most recent version of the General Terms and Conditions when purchasing products on the website.

Article 11: Gift Card

Physical gift cards can be purchased and redeemed on BALR.com and at the BALR. Flagship Store.

Article 12: Other information


After entering your gift card during checkout, the balance will be deducted from the order total. If your order total exceeds the balance of your gift card, you can pay the remainder of your order total with any other accepted payment method. Any remaining balance on the gift card can be used for future purchases.


BALR. gift cards expire one year from the date the gift card was purchased. Gift cards can not be redeemed for cash.


If you return an order paid with a gift card, the refund will be applied to the gift card. Please contact our Customer Service team if you no longer have the gift card.


Promotional offers or discounts don’t apply to the purchase of gift cards.


Please treat your gift card as you would cash. Lost or stolen gift cards can’t be replaced.


BALR. has made every effort to display the colors of the products on www.BALR.com as accurately as possible. However, we cannot guarantee that your monitor's display of the colors is completely accurate. All items are checked for any faults before they are being shipped to our customers. Should you receive an item that is not in perfect condition, please contact us immediately.

Last updated: September 2019.